Terraboy Refund & Returns Policy

Updated On: 8 November 2025

Terraboy (“we,” “our,” or “us”) is committed to providing you with a seamless and satisfying shopping experience. We recognize that sometimes a product may not meet your expectations. This Refund and Returns Policy has been developed to clearly explain your rights, our responsibilities, and the procedures for returning, exchanging, or obtaining a refund for products purchased through our website or other Terraboy Services.

By purchasing products from Terraboy or using our Services, you agree to abide by this policy.

1. Scope of the Refund and Returns Policy

This policy applies to all products purchased through Terraboy, whether purchased online, through mobile applications, or other official channels. This includes:

  • Physical goods

  • Digital goods (downloadable products, e-books, software)

  • Promotional, discounted, or bundled products

Exceptions may apply for specific categories such as:

  • Perishable items (food, flowers, consumables)

  • Intimate or personal care products

  • Customized, personalized, or engraved items

  • Clearance or “Final Sale” items

Note: Each return request is individually reviewed to ensure compliance with eligibility criteria.

2. Eligibility for Returns

To ensure returns are processed efficiently, please ensure the following conditions are met:

2.1 Time Frame

  • All return requests must be initiated within 7 calendar days of delivery.

  • Requests initiated after this window may be rejected or partially refunded.

2.2 Product Condition

Returned items must meet the following conditions:

  1. Unused Condition: Products must not show any signs of use or wear.

  2. Original Packaging: All items, accessories, manuals, labels, and protective materials must be intact.

  3. Physical Integrity: Items must be returned in the same condition as received, free from damage caused by the customer.

2.3 Exceptions

Some products cannot be returned for health, safety, or legal reasons:

  • Perishable goods (food, beverages, flowers, plants)

  • Personal care or hygiene products (cosmetics, sanitary items, intimate wear)

  • Customized, engraved, or personalized products

  • Clearance, discounted, or “Final Sale” items unless defective

Terraboy reserves the right to approve or reject any return request based on eligibility.

3. Non-Returnable Items

The following categories of products cannot be returned under any circumstances:

Category Reason
Gift Cards Non-refundable
Digital Products Downloaded software, e-books, or digital media cannot be returned
Personal Care Items Hygiene concerns
Final Sale Items Marked as “Final Sale” at purchase

4. Detailed Return Process

Returning a product to Terraboy involves multiple steps to ensure accuracy and timely processing:

Step 1: Contact Customer Support

  • Email info@terraboy.com with your order ID and reason for return.

  • Include photos or videos if the item is defective or damaged.

Step 2: Verification

  • Our support team will verify eligibility based on product condition, category, and time frame.

  • You will receive confirmation of whether your return is approved or rejected.

Step 3: Shipping Instructions

  • Once approved, you will receive a return shipping address and instructions for packaging.

  • Pack the item securely to prevent further damage during transit.

Step 4: Shipment

  • Ship the item via a reliable and trackable courier service.

  • Keep the shipping receipt and tracking information for reference.

Step 5: Inspection

  • Upon receipt, Terraboy will inspect the returned item to verify condition and eligibility.

  • If the item meets the criteria, your return is approved.

  • If the item is damaged, used, or incomplete, the return may be partially refunded or rejected.

Step 6: Refund or Exchange Processing

  • Refunds are processed to the original payment method.

  • Exchanges are handled according to Section 5 below.

Important: Returns not following this procedure may be delayed, partially refunded, or rejected.

5. Refunds

Refunds are issued for approved returns according to the following guidelines:

5.1 Standard Refunds

  • Refunds are processed within 7–10 business days after approval.

  • Refunds are issued to the original payment method.

5.2 Shipping Charges

  • Shipping charges are non-refundable, unless the return is due to Terraboy’s error (wrong item, defective item).

5.3 Discounts and Promotions

  • If the item was purchased at a discounted price, refunds will reflect the actual purchase price.

  • Bundled items may be refunded proportionally based on individual item prices.

5.4 Partial Refunds

  • Returns for incomplete, damaged, or used items may be partially refunded.

  • Terraboy will communicate any deductions prior to processing the refund.

6. Exchanges

Terraboy provides exchanges only under the following conditions:

  • Item is defective or damaged.

  • Exchange is for the same product or exact variant.

Process for Exchanges:

  1. Email info@terraboy.com with your order ID and proof of defect or damage.

  2. Wait for approval and return instructions.

  3. Ship the defective item back.

  4. Terraboy inspects the item and ships the replacement.

Note: Exchanges for items returned due to change of mind are not permitted.

7. Customer Responsibilities

Customers are expected to:

  • Return items within 7 days of delivery.

  • Use secure, trackable shipping to prevent loss or damage.

  • Include all original packaging, manuals, and accessories.

  • Provide accurate contact information for communication.

Failure to meet these responsibilities may result in return rejection or delayed refunds.

8. Company Responsibilities

Terraboy commits to:

  • Respond to return and refund requests promptly.

  • Provide clear instructions for returns and exchanges.

  • Inspect returned items fairly and transparently.

  • Process refunds within 7–10 business days of approval.

  • Cover return shipping if the error is ours (wrong or defective item).

9. International Orders

For international customers:

  • Returns may be subject to customs regulations, import/export laws, and duties.

  • Customers bear return shipping costs unless the return is due to Terraboy’s error.

  • Refunds for international orders may take longer due to customs clearance and banking delays.

10. Damaged or Defective Products

If your item is defective or damaged:

  1. Contact Terraboy immediately with photos or videos.

  2. Do not use or modify the item.

  3. Wait for inspection instructions from Terraboy.

  4. Receive a refund or replacement promptly.

Scenario Examples:

Situation Resolution
Item arrived broken Full refund + shipping covered by Terraboy
Missing accessories Replacement or partial refund
Defective electronic device Exchange or repair within warranty period

11. Late or Missing Refunds

If a refund is not received:

  1. Check your bank or card statement.

  2. Contact your bank or card issuer.

  3. Contact Terraboy at info@terraboy.com with order ID and return tracking.

Terraboy will investigate and resolve the issue promptly.

12. FAQs

Q1: Can I return a product after 7 days?
A1: Only at Terraboy’s discretion; approval may be partial or rejected.

Q2: Can I exchange for a different product?
A2: No, only defective/damaged items for the same product.

Q3: What if the package is lost in transit?
A3: Use a trackable courier. Lost returns are the customer’s responsibility unless Terraboy shipped the wrong product.

Q4: Are promotional items refundable?
A4: Refunds reflect the discounted price.

Q5: How long does it take for refunds?
A5: Typically 7–10 business days, depending on payment provider.

Q6: Who pays for return shipping?
A6: Customer pays unless the return is due to Terraboy’s error.

13. Contact Information

For any questions or concerns:

Email: info@terraboy.com
Address: -106, Plot No-2 Road No-44, First Floor, Aggarwal Prestige Mall, Pitampura, North West Delhi, Delhi – 110034, India