Effective Date: 9 jan 2021

At Terraboy, we want you to have a smooth and satisfying shopping experience. If you are not fully satisfied with your purchase, our Refund and Returns Policy makes it simple to return products and receive refunds where applicable.

1. Eligibility for Returns

  • Items must be returned within 7 days of delivery.

  • Products must be unused, in original packaging, and in the same condition as received.

  • Certain items (such as perishable goods, intimate products, or customized orders) may not be eligible for return.

2. Non-Returnable Items

The following cannot be returned:

  • Gift cards

  • Downloadable software or digital products

  • Personal care items (for hygiene reasons)

  • Items marked as “Final Sale”

3. Return Process

  1. Contact us at info@terraboy.com with your order ID and reason for return.

  2. Our support team will confirm eligibility and provide return instructions.

  3. Ship the item back to the provided address using a reliable courier service.

  4. Once received and inspected, we will notify you of the approval or rejection of your return.

4. Refunds

  • Approved refunds will be processed to your original payment method within 7–10 business days.

  • Shipping charges (if any) are non-refundable.

  • If the product was purchased during a promotion or discount, refunds will reflect the discounted price.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same product, please email us at info@terraboy.com.

6. Shipping Costs for Returns

  • Customers are responsible for paying shipping costs when returning items, unless the return is due to our error (e.g., wrong or defective product).

  • We recommend using a trackable shipping service for your return.

7. Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account.

  • Then contact your credit card company or bank, as it may take some time before the refund is officially posted.

  • If you’ve done all of this and still haven’t received your refund, contact us at info@terraboy.com.

8. Contact Us

For any questions regarding this Refund and Returns Policy, please contact:

Email: info@terraboy.com
Address: -106, Plot No-2 Road No-44, First Floor, Aggarwal Prestige Mall, Pitampura, North West Delhi, Delhi – 110034, India