Terraboy Privacy Policy

Updated On: 8 November 2025

Terraboy (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when you use our website, mobile applications, or other services (collectively, “Services”). This Privacy Policy describes in comprehensive detail how we collect, use, disclose, store, and safeguard your information.

We encourage you to read this document carefully. By using our Services, you agree to the practices described below.

1. Information We Collect

We collect various types of information to operate effectively, provide services, improve user experience, and comply with legal obligations. The information collected can be categorized as follows:

1.1 Personal Information

“Personal Information” refers to data that identifies or can reasonably identify you. Examples include:

  • Contact Information: Name, email address, phone number, billing and shipping addresses.

  • Account Credentials: Username, password, PINs, or security questions if you register an account.

  • Financial Information: Payment card details, bank account details, digital wallet identifiers, UPI IDs.

  • Profile Information: Preferences, interests, and subscription choices.

Note: We do not knowingly collect sensitive personal information (like government-issued IDs) unless explicitly provided during KYC, registration, or transaction processes.

1.2 Usage Information

We automatically collect information about how you interact with our Services. This includes:

  • Device & Browser Information: Device type, operating system, browser version, language, time zone.

  • Network Information: IP address, network carrier, mobile device identifiers, connection type.

  • Behavioral Data: Pages visited, time spent on pages, links clicked, search queries, scroll depth.

  • Interaction Data: Responses to surveys, forms, or promotions.

This information helps us understand usage patterns, optimize Services, and enhance user experience.

1.3 Transaction Information

We collect details about transactions conducted through our Services:

  • Purchase History: Products or services purchased, quantity, and pricing.

  • Order Information: Order IDs, status, shipping details, and return requests.

  • Payment Records: Confirmation numbers, transaction logs, refunds, chargebacks.

This helps us process orders efficiently, prevent fraud, and maintain accurate records.

1.4 Communication Information

If you communicate with us (e.g., via email, chat, support tickets, social media, or phone), we may collect:

  • Message Content: Questions, complaints, feedback, suggestions.

  • Communication Metadata: Date, time, and communication channel.

This ensures proper support and resolution of queries.

1.5 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to enhance your experience. These allow us to:

  • Track site navigation and engagement.

  • Understand user preferences and optimize content.

  • Deliver targeted advertisements and promotions.

  • Analyze traffic and monitor performance.

Cookie Management: You can manage cookies through your browser settings. Note that some features may not function properly if cookies are disabled.

1.6 Third-Party Data

We may receive information about you from third-party partners, such as analytics providers, payment processors, or advertising networks.

2. How We Use Your Information

We use the collected information for multiple purposes:

2.1 Service Delivery

  • Process and fulfill orders.

  • Deliver requested services, products, and digital content.

  • Manage subscriptions, memberships, or accounts.

  • Enable features such as wishlists, recommendations, and preferences.

2.2 Communication and Support

  • Respond to inquiries, complaints, and support requests.

  • Provide updates about Services, promotions, and policy changes.

  • Notify about security incidents or system maintenance.

2.3 Improvement of Services

  • Analyze usage patterns and performance metrics.

  • Conduct A/B testing and usability studies.

  • Optimize website design, mobile app functionality, and user interfaces.

2.4 Security and Fraud Prevention

  • Monitor and detect unauthorized or suspicious activity.

  • Prevent fraud, phishing, hacking, and misuse of Services.

  • Secure payment information and user accounts.

2.5 Legal and Compliance

  • Comply with applicable laws, regulations, and court orders.

  • Enforce terms of service, resolve disputes, and protect legal rights.

  • Report to government authorities when legally required.

2.6 Marketing and Personalization

  • Send newsletters, offers, and promotions (only if opted-in).

  • Deliver personalized content, product recommendations, and targeted advertisements.

  • Conduct surveys and research to improve Services.

3. Sharing and Disclosure of Information

We do not sell or rent personal information. However, we may share your information in the following cases:

3.1 Service Providers

We engage third-party providers to facilitate our operations. Examples include:

  • Payment Gateways & Banks: For processing transactions securely.

  • Shipping & Logistics Partners: To deliver products.

  • IT Service Providers: For hosting, analytics, maintenance, and technical support.

These providers are contractually bound to use your information only for providing services to us.

3.2 Legal Obligations

We may disclose information to comply with:

  • Laws, regulations, and legal processes.

  • Governmental or law enforcement requests.

  • Investigation of fraud, security incidents, or violations of terms.

3.3 Business Transfers

In case of mergers, acquisitions, asset sales, or bankruptcy, personal information may be transferred to the new owner.

3.4 Consent-Based Sharing

We may share your information with your explicit consent for specific purposes.

4. Data Security

We implement comprehensive security measures:

  • Encryption: SSL/TLS for data in transit, encryption for sensitive storage.

  • Access Control: Limited access to employees and service providers.

  • Monitoring & Audits: Regular security assessments, vulnerability scans, and penetration tests.

  • Data Minimization: Only collect necessary data for intended purposes.

Limitation: No system is completely secure. We cannot guarantee absolute security. Users should exercise caution when sharing sensitive information online.

 

5. Cookies, Tracking, and Analytics

We use cookies and similar technologies for:

  • Session management and user authentication.

  • Analytics to measure site usage, traffic sources, and conversions.

  • Targeted marketing and personalized content.

  • Retargeting through third-party advertising networks.

Types of Cookies:

  • Essential Cookies: Necessary for website functionality.

  • Performance Cookies: Collect anonymous data for site optimization.

  • Functional Cookies: Remember user preferences and settings.

  • Targeting/Advertising Cookies: Track browsing habits for personalized marketing.

You may opt-out or adjust cookie preferences via your browser.

6. User Rights and Choices

Users have the following rights, subject to applicable laws:

6.1 Access & Correction

  • Request a copy of personal data we hold.

  • Correct inaccuracies or update outdated information.

6.2 Deletion & Restriction

  • Request deletion of personal data (except when required by law).

  • Restrict processing under certain conditions.

6.3 Marketing Preferences

  • Opt-out of marketing communications at any time.

  • Withdraw consent for targeted advertising or newsletters.

6.4 Data Portability

  • Request a copy of data in a structured, machine-readable format for transfer to another service provider.

How to Exercise Rights: Contact info@terraboy.com. Requests may require verification for security purposes.

7. Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal data from children. If we learn that personal data of a child has been collected, we will promptly delete it.

8. International Users

If you access our Services from outside India, your data may be transferred, stored, and processed in India or other countries where our servers or service providers are located. By using our Services, you consent to such cross-border data transfers.

9. Retention of Data

We retain personal information only as long as necessary:

  • To provide services and fulfill transactions.

  • To comply with legal obligations and regulatory requirements.

  • To resolve disputes and enforce agreements.

After retention periods, data is securely deleted, anonymized, or aggregated for statistical purposes.

10. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices or content. Review the privacy policies of these sites before providing personal information.

11. Data Breach Protocols

In case of a security breach involving personal data, we will:

  1. Investigate and contain the breach.

  2. Notify affected users promptly.

  3. Notify regulatory authorities as required by law.

  4. Take corrective measures to prevent future breaches.

12. Updates to This Privacy Policy

We may revise this Privacy Policy at any time. Changes will be reflected on this page with the updated effective date. We encourage you to review this policy regularly.

13. Contact Information

If you have questions, concerns, or requests:

Email: info@terraboy.com
Address: -106, Plot No-2 Road No-44, First Floor, Aggarwal Prestige Mall, Pitampura, North West Delhi, Delhi – 110034, India