Terraboy Terms and Conditions

Updated On: 8 November 2025

Welcome to Terraboy. By accessing or using our website (https://terraboy.com) and services, including mobile applications, APIs, and related platforms (collectively, “Services”), you agree to comply with these Terms and Conditions. These Terms govern your use of the website, purchase of products, and engagement with Terraboy in any capacity.

Please read these Terms carefully. If you do not agree to these Terms, please refrain from using our Services.

1. Acceptance of Terms

By accessing Terraboy Services:

  • You acknowledge that you have read, understood, and agreed to these Terms and all related policies, including the Privacy Policy, Refund and Returns Policy, Shipping Policy, and any additional guidelines.

  • You agree that these Terms constitute a legally binding agreement between you and Terraboy.

  • Terraboy reserves the right to enforce these Terms in accordance with applicable law.

2. Eligibility

To use Terraboy Services:

  • You must be at least 18 years old or have reached the legal age of majority in your jurisdiction.

  • By registering or placing orders, you confirm that you are legally capable of entering binding agreements.

  • If you are using Terraboy on behalf of a company or organization, you confirm you have the authority to bind the entity to these Terms.

Note: Accounts or orders created by minors or unauthorized individuals may be canceled, and purchases refunded.

3. User Account and Responsibilities

3.1 Registration Information

  • You agree to provide accurate, complete, and up-to-date information during account creation or while placing an order.

  • You are responsible for maintaining the confidentiality of your login credentials, including passwords and security questions.

  • Unauthorized access or misuse of your account must be reported immediately to Terraboy at info@terraboy.com.

3.2 Account Security

  • You are responsible for all activities occurring under your account.

  • Terraboy will not be liable for any loss or damages resulting from unauthorized use of your account unless caused by our gross negligence or intentional misconduct.

  • Terraboy reserves the right to suspend, restrict, or terminate accounts that violate Terms or appear fraudulent.

3.3 Misuse Prohibition

You agree not to:

  • Use Terraboy Services for any illegal or unauthorized purpose.

  • Engage in activities that could harm, disable, or impair the functionality of the website or Services.

  • Use automated tools, bots, or scrapers without prior permission.

  • Attempt to bypass security measures or access restricted areas of the website.

4. Products and Services

4.1 Product Descriptions

  • Terraboy strives to ensure accurate descriptions, images, and pricing.

  • Occasional errors may occur. Terraboy reserves the right to correct errors without prior notice.

  • Product availability is subject to change, and Terraboy does not guarantee all items are in stock.

4.2 Pricing and Promotions

  • Prices displayed include applicable taxes, unless stated otherwise.

  • Promotional offers may be subject to specific terms, including limited duration, stock availability, or user eligibility.

  • Terraboy reserves the right to cancel or adjust orders placed due to pricing errors or fraud.

4.3 Service Availability

  • Terraboy may modify, suspend, or discontinue products or Services at its discretion.

  • We are not liable for any inconvenience caused by product unavailability or service interruptions.

5. Orders and Payments

5.1 Order Placement

  • By placing an order, you confirm acceptance of these Terms.

  • Orders are subject to Terraboy’s approval and acceptance.

5.2 Payment Methods

  • Payments must be made using approved methods such as credit/debit cards, UPI, net banking, wallets, or other payment gateways provided.

  • You authorize Terraboy to charge your selected payment method for the total order amount.

5.3 Order Cancellation

  • Terraboy may refuse or cancel any order at its discretion, including:

    • Suspected fraud or unauthorized payment

    • Pricing errors or discrepancies

    • Unavailability of stock

  • In the event of cancellation, any payments made will be refunded according to the Refund Policy.

6. Shipping and Delivery

  • Delivery timelines provided are estimates only and may vary due to external factors such as courier delays, weather, or logistics constraints.

  • Shipping policies, fees, and timelines are detailed in the Shipping Policy.

  • Terraboy is not liable for delays caused by external factors outside our control.

7. Returns and Refunds

  • Returns, refunds, and exchanges are governed by Terraboy’s Refund and Returns Policy.

  • Only eligible items will be accepted for return, and all refunds will be processed in accordance with the Refund Policy.

  • Customers are responsible for complying with return procedures to avoid delays or rejection.

8. Intellectual Property

8.1 Ownership

  • All content on Terraboy website, including text, graphics, logos, product images, software, and proprietary information, is owned by or licensed to Terraboy.

  • Unauthorized reproduction, distribution, or use of content is strictly prohibited.

8.2 Trademarks and Copyright

  • The “Terraboy” name, logo, and associated graphics are registered trademarks of Terraboy.

  • Any unauthorized use may constitute infringement and legal action may be pursued.

9. User-Generated Content

  • Users may post reviews, comments, or other content (“User Content”) in accordance with guidelines.

  • By posting User Content, you grant Terraboy a non-exclusive, royalty-free license to display, modify, or use it for promotional purposes.

  • You are solely responsible for the content you post and must ensure it is legal, accurate, and non-infringing.

10. Limitation of Liability

  • Terraboy is not liable for indirect, incidental, or consequential damages arising from the use of our Services.

  • Our total liability in connection with any claim is limited to the amount paid for the specific product in question.

  • We are not responsible for any losses caused by:

    • Internet interruptions, technical failures, or unauthorized access

    • Delays in shipping or delivery

    • Third-party actions, including external payment providers

11. Third-Party Links and Services

  • Terraboy may contain links to third-party websites, products, or services.

  • Terraboy is not responsible for:

    • Content accuracy

    • Privacy practices of third-party sites

    • Terms, products, or services offered by third parties

  • Users are encouraged to review third-party terms and privacy policies before engagement.

12. Privacy

  • Use of Terraboy Services is governed by our Privacy Policy, detailing how personal information is collected, used, and protected.

  • By using the website, you consent to the practices described in the Privacy Policy.

13. Changes to Terms

  • Terraboy reserves the right to update or modify these Terms at any time.

  • Updates will be posted on this page with the effective date.

  • Continued use of the website indicates acceptance of the revised Terms.

14. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of India.

  • Any disputes arising will be subject to the exclusive jurisdiction of the courts in Delhi, India.

  • Users agree to attempt resolution through Terraboy support before initiating legal proceedings.

15. Customer Responsibilities

  • Provide accurate and complete information when registering or placing orders.

  • Ensure account security by safeguarding passwords and login credentials.

  • Comply with all applicable laws and regulations while using Terraboy Services.

  • Promptly report any unauthorized use or security breaches.

16. Company Responsibilities

Terraboy commits to:

  • Provide accurate product information and transparent pricing.

  • Ensure secure processing of payments and protection of personal data.

  • Fulfill orders and provide support in accordance with policies.

  • Respond to user inquiries, disputes, or complaints promptly and fairly.

17. Intellectual Property Enforcement

  • Terraboy reserves the right to take legal action against copyright infringement, trademark violations, or misuse of proprietary content.

  • Users must cease unauthorized use immediately if notified of infringement.

18. Limitation on External Content

  • Terraboy is not responsible for errors, inaccuracies, or harm caused by external links or third-party content.

  • Users accessing external content do so at their own risk.

19. Indemnification

You agree to indemnify and hold Terraboy harmless against any claims, losses, or damages arising from:

  • Breach of these Terms

  • Unauthorized use of Terraboy Services

  • Violation of applicable laws

  • Submission of illegal or infringing User Content

20. Termination

  • Terraboy may suspend, restrict, or terminate accounts for violations of these Terms or illegal activities.

  • Termination does not affect accrued rights or obligations.

21. Force Majeure

Terraboy is not liable for failures or delays caused by events beyond our reasonable control, including:

  • Natural disasters, strikes, or labor disputes

  • Technical failures, cyberattacks, or network outages

  • Government restrictions, regulations, or emergencies

22. FAQs

Q1: Can I place orders if I’m under 18?
A1: No, Terraboy Services are restricted to individuals 18 years or older.

Q2: Can Terraboy cancel my order?
A2: Yes, for suspected fraud, pricing errors, or stock unavailability.

Q3: How is my data protected?
A3: Terraboy uses encryption, secure servers, and industry-standard measures. See Privacy Policy for details.

Q4: Who handles disputes?
A4: Users are encouraged to resolve disputes via Terraboy support. Legal disputes fall under Delhi courts jurisdiction.

23. Contact Information

For any questions regarding these Terms and Conditions, contact:

Email: info@terraboy.com
Address: -106, Plot No-2 Road No-44, First Floor, Aggarwal Prestige Mall, Pitampura, North West Delhi, Delhi – 110034, India